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Moving Home – What You Need To Know About Your Broadband

You would think that by now moving home without any interruptions or unforeseen problems with your broadband connection would be quite straightforward. Whilst you would expect it to be a case of switching off at one end and switching on at the other, it rarely goes that smoothly and can in many cases go on for weeks.

As soon as you know you are moving home, the first thing you will need to consider is whether to stay with your current supplier or not. Having a good service at one address with a fast connection does not guarantee having the same quality at another address. You may also want to consider a complete package, with a TV service such as YouView incorporated.

  • A good place to start is by contacting your supplier to see what the advertised speeds are for the address you are moving to and comparing against your current speeds. It may be that they are nowhere near as good and if that is the case, you may want to switch. If the speeds advertised are acceptable you should then dig a little deeper.
  • Whilst Internet Service Providers (ISP) often advertise “speeds up to”, this doesn’t mean you’re guaranteed that speed. A good place to get independent opinions is to check forums. Read about real life experiences with ISPs in the area you are moving to. If you know people in the area, ask what the service is like for them. They may advise you to change and go with a supplier they are happy with. One way or another you should have a better idea as to whether you want to stay with your current supplier or move elsewhere.

If you decide to stay with your current supplier it should simply be a matter of informing them and they should take care of everything for you, hopefully without interruption. If, however, you decide you want to switch suppliers, there are a few rules you should follow which will hopefully avoid lengthy interruptions or unexpected charges.

  • The first step is to contact your ISP for a MAC code. The Migrations Authority Code (MAC) has to be given to your new supplier for them to make the changes. Do not, however, do this more than a month in advance, as it will only be viable 28 days. If you then have to call for a second one, you could be charged.
  • Do not cancel your current supplier. Whilst this may seem like a good idea, they could end up turning your internet off while you end up waiting ages for the new to switch on. This isn’t something you have to worry about, as once you inform your new ISP, they will take care of that for you.
  • Lastly, you should contact your new supplier with the MAC code less than 28 days before moving. Eager as they are to impress you, they will happily take care of everything for you.

Hopefully having followed these basic rules, your internet transition should go very smoothly. There are no guarantees though, as when you move home and switch suppliers everything has to go through a BT engineer so if they are very busy you could be waiting in a queue.

Author Bio: Kerry Butters writes on behalf of Broadband Genie, where you can find more information on YouView and broadband:

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